Shopper Help Centre
Do you have any questions or concerns?
Browse our frequently asked questions or contact LayUp support to get in touch
with someone from our team. We will get back to you as soon as possible.
- Products & Services
- Payments & Recheduling
- Account & Settings
- Fraud & Disputes
- Delivery & Returns
LayUp is a digital recurring payment solution that lets you pay for goods and services on a weekly or monthly basis. Our offerings include Lay-Bys, Subscriptions and Recurring Billing.
LayUp does not charge you interest or do credit checks. Starting a payment plan is easy, with instant approval and the ability to pay over time through simple, smart instalments with no risk.
Select LayUp at checkout or at the point of sale and configure your payment plan. This can be split into weekly or monthly instalments to be paid on any day that you choose. Enter your details to sign up. Once you’ve signed up, you will activate your Lay-By by paying a deposit via card, cash or instant EFT. Pay online from anywhere through your own dashboard. We’ll send timely notifications so that you stay on track. Payments are flexible which means that you can pay up sooner to receive your item ahead of the original set date. You will receive your purchase once your payment plan is complete.
From an end-user perspective, some of the benefits include:
- Secure your goods now without having to pay in full.
- Paying in instalments makes purchasing more flexible with no added upfront transaction costs.
- Instalments are interest-free and can be made on a weekly or monthly basis.
- No credit checks or extensive personal information is required.
Yes, it is possible! The system that LayUp has created allows you the ability to secure your purchase without having to pay the full amount upfront. You will never be charged more for the item or service than what you set out to pay.
You will always be required to pay in full before receiving the goods or services. Once your payment plan is complete, the merchant will release the goods or services to you. Please contact [email protected] for merchant related queries and one of our expert account managers will get in touch.
Once you have activated a payment plan with LayUp, via card or EFT you log into your personalised customer dashboard to view, monitor and make ad hoc contribution payments at any point 24/7.
Alternatively, LayUp has fully automated the recurring billing process which will debit your account weekly or monthly. Get in touch with us to find out more at [email protected]
A deposit is required to secure your goods, without having to pay in full. This doesn’t require a credit check or additional information. The deposit is included in the total price of your purchase.
The monthly instalments act as payments made towards the total amount owing for the product/service that you have purchased. Depending on the terms agreed upon by you and the merchant, these instalments allow for timely incremental amounts to be made instead of paying the full amount up-front. This typically results in not having to use credit or going into unwarranted debt.
If you’ve missed a payment, the amount will be rolled over and amortised over the remaining months left in your payment plan. Payments are flexible, which means that you can pay it off and get your goods sooner.
To reduce the monthly instalments, you make ad hoc payments on your personalised dashboard and watch as you reach closer and closer to your goal.
Instalment payment terms are presented to end customers for a minimum of 2 months to a maximum of 24 months.
LayUp will send you monthly reminders via email and SMS with a statement and then an invoice once the billing run has occurred. You can also log in to your dashboard to view and download your statements.
No, you will not be charged for late payments. The payment plan will be adjusted according to the months you have left within your payment plan.
LayUp accepts all valid Visa and Mastercard that have been approved for online transactions. Please contact your bank and ensure e-commerce payments have been turned on and that your limit is set high enough for the payment to go through.
You always have the flexibility to cancel your payment plan at any time and receive your funds back less any cancellation fee applicable (determined by the Merchant as per their Terms and Conditions).
Yes, it is! You would need to log in to your profile and “add card” to your already existing details. Once made the changes will be saved immediately and be updated for your next billing cycle.
Yes, you may extend your payment plan. The minimum period is for 3 months and the maximum period is 24 months. You would be able to complete it by getting in contact with us and following the instructions here: [email protected]
Yes, you can! LayUp is flexible and lets you shop your way. If you’d prefer to pay up sooner than the length of time that you or the merchant originally set, you can. Simply increase the amount of your instalment/s to complete your payment plan sooner.
It takes a matter of seconds to set up a profile. Once you’re on the LayUp website layup.co.za, click on the sign-up tab follow the instructions and register a profile and receive the services LayUp has on offer.
LayUp is a technology-driven “lay-buy” payments company that commenced activities in 2017 after validating the concept through a closed group of merchants and customers for 24 months. Our solution is tried and tested and we ensure we have put every measure in place for security processes and the safety of collecting and receiving money on behalf of the merchant and yourself.
As a fully registered, alternative payment solutions company, LayUp Technologies (Pty) Ltd, we ensure that we only work with vetted companies that are legally bound to honour the lay-by contract they have agreed to. LayUp will ensure all your money is returned less the non-refundable deposit in lieu of any goods or services not being honoured by a merchant.
Unfortunately, this does happen. Please contact [email protected] for merchant related queries and one of our expert layUp team members will get in touch.
Still need some help?
Get in touch with someone from our team
who will be able to assist.