Need to cancel a lay-by? No stress. Here’s a simple 4-step guide to make the process smooth and hassle-free.
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Review Lay-By Agreement
Start by reviewing the lay-by agreement or contract you received when initiating the lay-by. This document outlines the terms and conditions, including the cancellation policy.
2. Visit Your Customer Dashboard
You can cancel your Lay-By directly via your personalised Dashboard, or contact the store with your reference number and cellphone number to request cancellation.
3. Confirm Terms and Fees
Discuss the cancellation terms with the store. Inquire about any applicable cancellation fees or charges. The store may have specific guidelines regarding refunds and any associated costs. Check your dashboard for these details.
4. Receive Refund or Return Items
Follow the store’s instructions to receive a refund, if applicable. Alternatively, if you’ve received items as part of the lay-by, make arrangements to return them in accordance with the terms outlined in the lay-by agreement.
Please ensure that you adhere to the store’s specific timeframes, terms, and fees outlined in the lay-by agreement to facilitate a smooth cancellation process.
Please note: Refunds are processed within 7–10 working days.
