FAQ

With LayUp, your customers pay in
instalments via our simple system

The same system handles collections and settlement so that you don’t have to. This creates good financial
habits for them, whilst giving you access to a much larger market.

Merchants

How does LayUp work?

LayUp provides an automated payment plan solution that seamlessly integrates with your existing, e-commerce checkout flow as an alternative payment option or in-store at the point of sale (POS). LayUp offers your users the ability to pay for goods/services by making monthly or weekly, interest-free instalments.
The customer is required to pay a small deposit (determined by you, the merchant) in order to secure the selected items at the advertised price and activate his/her payment plan. The customer then determines the number of weeks/months that they would like to pay for the product or service, subject to the maximum length of the payment plan (again determined by you, the merchant).
The customer must then fulfill their commitment and only once a payment plan is complete may the goods/services be redeemed.

How does using LayUp benefit me as a merchant?

Your customers do not need to complete an application process or enter into a loan agreement
No hidden fees or interest is levied on the total value of goods/services purchased
Customers are not required to provide personal information that would typically cause delays or to default entirely and for-fit the chosen goods/services
Various payment plan terms are offered to the customer ranging between 3 – 24 months
By offering your customers this option, our experience and market research shows that customers are more inclined to buy and/or will likely purchase more as a result of the affordability and flexibility which LayUp provides
By assisting customers in avoiding unwarranted debt, you increase retention and thereby the likelihood of future purchases

Can I use LayUp online and in-store?

Yes, LayUp offers an omni-channel service for both online and in-store consumers.

Online: rapid and seamless integration to your existing web-based platform through our dynamic, IT light API (application programming interface)
In-store: no integration required. Simply Sign Up as a merchant and we will provide you with your own, dedicated merchant dashboard. You can then create a client’s payment plan immediately in-store which the client must then activate by making a percentage or pre-determined deposit payment (customisable for each payment plan created)

Why should I add LayUp as on option on my online store or at the POS, in-store?

The LayUp payment solution increases conversion, especially for customers who may not have otherwise been able to pay up-front, in full. Our offering reduces drop-off rates by incentivising prospective customers to convert sooner. There is a far greater possibility of the customer increasing their basket size which provides a sustainable and economical way to retain your customers and in tern, increases the likelihood of future purchases.

How do I sign up as a merchant?

Simply visit our website and create your customised merchant profile by completing a few, simple steps. Our dedicated, merchant support team will then make contact to verify and activate your account. We look forward to having you on board!

What reassurance is there that the LayUp solution works?

LayUp’s bespoke technology is a B2B solution aimed at businesses who are constantly looking for innovative ways to increase sales. LayUp guarantees an affordable and sustainable alternative payment option that will increase sales through existing markets as well as increasing customer retention by helping them avoid unwarranted debt.

How does LayUp make their money?

LayUp charges a percentage fee per payment plan created. This includes transactional and banking processing fees to accept online merchant payments. This fee structure will be negotiate on a per contract basis.

How can my customers make payments?

LayUp payment methods are a choice between card (Cheque/ debit), EFT (instant EFT), Direct Debit.

How and when do I get paid?

The deposit payment is immediately paid over to you to safely hold and reserve the purchase within 24hrs via EFT. Depending on the size and volume of your business LayUp will either settle the residual payments weekly/monthly or once the customer has completed their payment plan. This will be confirmed through the on-boarding process.

Do we have to commit to fixed terms with LayUp Technologies?

Nope! We don’t believe in contractural commitments. LayUp only charges you when your customers decide to checkout with LayUp. We are so confident of our product/ service that we give you the flexibility to stop using our product at any time.

What other features does LayUp offer?

LayUp offers automated recurring billing
Monthly collections and reconciliation
24/7 merchant and customer support
Personalised merchant and consumer dashboards
Split payment features for users to split the payment plan amongst guests

How do I stop using LayUp for my customers?

We don’t like to see you go! But In the case of a cancellation, you would be required to contact merchant support and request to cancel your Merchant account here: Merchant Support or alternatively call 087 094 5555

I have a custom built website, can I use LayUp services?

Yes, of course you can! For custom built websites, please contact [email protected] and one of our expert account managers will explain the integration process.

What e-commerce platforms do you support? Do you have a plugin available for Woocommerce or Shopify?

You’re in luck, yes we do! Please follow the link to the Woocommerce plugin: https://wordpress.org/plugins/woo-layup-payment-gateway/

Shopify & Magento plug-in are available, please contact merchant support to get activated.

What risk is there for me using LayUp?

There is no risk at all! This is just one of the great features of using LayUp. You will never provide a customer with a product/service until they have paid for it in full and there is no risk of fraudulent payments being received and charge backs occurring.

My customer wants to modify their payment plan, how do I handle this?

Yes, sure you can amend your payment plan. Send through the required and approved updates to [email protected] and we will get in touch to process the amendments and adjust the payment plan accordingly.

I forgot my password, how do I reset it?

Please follow the link: https://layup.co.za/forgot-password and you will receive a verification email to confirm your new password.

Customers

What is LayUp?

LayUp is an interest free payment plan company that lets you pay over time for the items you want through monthly instalments at no extra cost. LayUp does not charge interest or do credit checks to start a LayUp payment plan giving you instant approval and the ability to pay small amounts each month through simple, smart, instalments with no risk.

How does LayUp work?

When seeing the “pay with LayUp” button at checkout or in-store you will have the option to lay-by your order by paying a small deposit (set by the merchant) in order to secure the goods or service at the advertised price. You then select the number of weeks/months that you would like to pay for product or service, subject to any terms and conditions defined by the merchant i.e. final payment date and deposit (percentage/amount) required to activate the payment plan.

How does using LayUp benefit me?

From an end-user perspective, some of the benefits include:

Secure desired items now without paying in full
Paying by instalments makes purchasing items online more flexible with no added upfront transaction costs
Interest-free monthly instalments
Customer can use any issued Mastercard or Visa credit or debit card to pay their instalments
No credit checks and extensive personal information required that would likely cause delays and distractions from completing the purchase
‘Gamification’ model features to reduce financial obligations

LayUp says its interest free, is that possible?

Yes, it is possible! The system that LayUp has created allows you the ability to secure a purchase without having to pay the full amount upfront. You will never be charged more for the item than what you set out to pay.

Whats your contact info? I need to talk to someone.

You may contact us on Tel: 087 094 5555 or alternatively Email: [email protected]

How do I make payments?

Once you have activated a payment plan with LayUp, via card or EFT you log into into your personalised customer dashboard to view, monitor and make ad hoc contribution payments at any point 24/7.

Alternatively, LayUp has fully automated the recurring billing process which allows you to sit back and relax as you reach closer to your goal each month by making your monthly instalments. Get in touch with us to find out more customersupport[email protected]

What is the deposit payment for?

A deposit is required to secure the desired items now at the advertised price and to activate your payment plan, without having to pay in full. This does not require a credit check or additional information! The deposit payment is included within the total price of your desired item.

How do the monthly instalments work?

The monthly instalments act as payments made towards to the total amount owing for the product/service purchased. Dependant on the terms agreed upon by you and the merchant, these instalments allow for timely incremental amounts to be made instead of paying up-front. This typically results in not having to use credit or going into unwarranted debt.

What other features does LayUp offer?

The split payments is an exciting feature that allows you to split the total cost of your order with your family/friends (guests). This feature enables your guests to start and follow their own payment plans, once you choose to add split payment to the LayUp payment option at checkout. You may choose the amount of guests you want to include in the order, to reduce the total cost.

I forgot my password

Oh no, these things do happen. We are here to help. Please follow the link: https://layup.co.za/forgot-password and you will receive a verification email to confirm your new password.

What happens if I miss a payment?

In the case of missing a payment, the amount will be rolled over and amortised over the remaining months left in your payment plan. To reduce the monthly instalments, make ad hoc payments on your personalised dashboard and watch as you reach closer and closer to your goal.

What is the minimum lay-by time?

Instalment payment terms are presented to end-customers for a minimum of 2 months to a maximum of 24 months.

How long does it take to set up an account?

It takes a matter of seconds to set up a profile. Once you’re on the LayUp website layup.co.za, click on the sign up tab follow the instructions and register a profile and receive the services LayUp has on offer.

How will I keep informed about my payments?

LayUp will send you monthly reminders via email and sms with a statement and then invoice once the billing run has occurred. You can also login to your dashboard to view and download your statements.

Will I get charged for late payments?

No, you will not be charged for late payments. The payment plan will be adjusted according to the months you have left within your payment plan.

Which cards does LayUp accept?

LayUp accepts all valid Visa and Mastercard that have been approved for online transactions. Please contact your bank and ensure e-commerce payments have been turned on and that you limit is set high enough for the payment to go through.

How do refunds and cancellations work with LayUp?

You always have the flexibility to cancel your payment plan at any time and receive your funds back less the non-refundable deposit.

How long does it take to receive my goods or order?

You will always be required to pay in full before receiving the goods or services. Once your payment plan is complete, the merchant will release the goods or service to you. Please contact [email protected] for merchant related queries and one of our expert account managers will get in touch.

Is it possible to change my card details on my payment plan?

Yes, it is! You would need to log in to your profile and “add card” to your already existing details. Once made the changes will be saved immediately and be updated for your next billing cycle.

How can I trust LayUp?

LayUp is a technology-driven “lay-buy” payments company which commenced activities in 2017 after validating the concept through a closed group of merchants and customers for 24 months. Our solution is tried and tested and we ensure we have put every measure in place for security processes and safety of collecting and receiving money on behalf the merchant and yourself.

What Guarantee do I have that I will receive my goods or service?

As a fully registered, alternative payment solutions company, LayUp Technologies (Pty) Ltd , we ensure that we only work vetted companies that are legally bound to honour the lay-by contract they have agreed to. LayUp will ensure all your money is returned less the non-refundable deposit in lieu of any goods or services not being honoured by a merchant.

If I can no longer afford a product or do not want it, what process will be followed?

Unfortunately, this does happen. Please contact [email protected] for merchant related queries and one of our expert layUp team members will get in touch.

Can I extend my payment plan?

Yes, you may extend your payment plan. The minimum period is for 3 months and the maximum period is 24 months. You would be able to complete by getting in contact with us and following the instructions here: [email protected]

Can I pay up sooner than the original payment plan set up by the merchant?

Yes, you can! LayUp is flexible and let’s you shop your way. If you’d prefer to pay up sooner than the length of time that you or the merchant originally set, you can. Simply increase the amount of your instalment/s to complete your payment plan sooner.